Operations Excellence Intern (First Mile) - SPX Xpress (Rolling Intake)

About Shopee Malaysia

Shopee Malaysia is part of the Shopee platform, which is owned by the Singapore-based tech behemoth Sea Group. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors. 

Your role

About the team

The Operation teams at Shopee cover the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job description

• Identify key operational gaps and improvement opportunities within First Mile Operations.
• Collaborate with the operations team to design and project manage initiatives across all First Mile Hubs in Malaysia.
• Analyze data and results to identify areas for improvement.
• Develop dashboards and tools as required to monitor and track operational performance.
• Prepare proposals and reports for presentation to senior management.

Training & development

In general, for learning and development purposes, there is Shopee Academy, which takes pride in close partnership with all leaders, teams, and individuals in Shopee to co-create learning solutions that work for them. Shopee aims to become a better version of itself along with all of its employees. The company's comprehensive learning initiatives include General, Functional, and Leadership training to cater to different groups of employees. 

Benefits

Aside from the attractive monthly allowance, by joining an internship at Shopee Malaysia, you will also get many benefits such as:

• Real-world experience: Interns are encouraged to gain real-world experience through high-impact projects across Shopee’s offices worldwide.
• Mentorship & Development: Interns are given the opportunity to explore their professional interests with the guidance of Shopee teams.
• Free lunch or snacks/drinks
• Fun & dynamic working environment

Career progression

There is no mention of whether interns will be offered full-time employment after finishing the internship program. However, it's common that top interns will be prioritized for future hiring in the company. In addition, having an internship in a tech-based company as big as Shopee certainly will add significant value to your CV, especially if you want to pursue a career in the e-commerce industry or another technology-based company.

Work-life balance

In general, there is no specific issue related to work-life balance when you work at Shopee Malaysia. The office hours start at 9:30 AM and end at 6:30 PM, from Monday to Friday.

Company culture

Shopee loves its people and works hard to meet their needs. The company also offers a lively work atmosphere to foster a friendly and cooperative workplace culture. From the video above, we can also take a closer look at how fun and dynamic the working environment at Shopee Malaysia is.

About you

To apply for this role at Shopee Malaysia, you need to meet the following requirements:

• Currently pursuing a Bachelor's Degree in a relevant field such as Business, Engineering, or Supply Chain.
• Strong analytical mindset and ability to work with data to derive insights.
• Well-developed interpersonal and communication skills.
• Detail-oriented and adaptable to changes in a fast-paced environment.
• Having Python skills will be an advantage
• Preferably familiar with the first-mile process.
• Advantage if willing to travel to hubs within Malaysia for on-site analysis and support.

Sources

These sources were used in researching this page:

• careers.shopee.com.my/students
• glassdoor.com/Reviews/Shopee-Internship-Reviews-EI_IE1263091.0,6_KO7,17_IP2.htm?filter.jobTitleFTS=Internship&filter.iso3Language=eng