Customer Care Consultant (Rolling Intake)

About Digi

Digi Telecommunications or Digi.Com Berhad is a mobile service provider in Malaysia. On 24 May 1995, Digi became the first telco in Malaysia to launch and operate a fully digital cellular network.

Your role

As a Customer Care Consultant at Digi, you will have the following tasks and responsibilities:

• Handle all customer interactions (e.g. calls or live chat or Social Media or E-mail) on a timely basis and initiate the best possible solutions, and ensure your/ your team’s KPIs are met/achieved consistently.
• Deliver excellent services and make every encounter with Digi a delightful experience for every customer.
• Educate customers about Digi’s products and services and inform them of various self-help channels.
• Identify opportunities to upsell relevant Digi products whenever possible
• Ensure that all actions taken to handle a customer’s inquiry/problem/complaint are in compliance with the company standard operating procedures & policies, and escalate the matter to the relevant higher authorities in the event of exceptions.
• Maintain confidentiality of Digi’s customers' data in-line with the company’s PDPA policies
• Flexible in your role and be able to work cross-functionally i.e. as a backup staff across all CS units, or any other location assigned by the management.
• Attend all required and necessary meetings and training sessions arranged by the department/company as and when required.
• To assume any other ad hoc duties assigned by the Management, whenever required.

Training & developments

According to employee reviews on another career website, Digi Telecommunications provides good training. Employees may get annual training and short training/briefing every week to explain a new product launched by the company. (source: Indeed)

Compensation & benefits

According to another career website, a customer care consultant at Digi Telecommunications Malaysia will get a salary of about MYR 24,000 per year. Besides getting a salary, employees may get insurance, leave, vacation, etc. (source: Glassdoor)

Career progression

Digi has good exposure especially for fresh graduates pursuing careers in the telecommunication industry. According to employee reviews on another career website, Digi is the right place to explore your finding to gain experience in your career growth because there are a lot of career opportunities. (source: Indeed)

Work-life balance

According to the same source, Digi has an excellent work-life balance. Some employees said that they have flexible working hours and the possibility to work from home. 

Company culture

Digi has a good work culture that encourages innovation. An employee with 10 years of working said that this is a great place to work, and staff always feel appreciated. Another story from an intern explains that Digi has a fun workplace and best, excellent work culture, open door culture with top management, and working without stress.

About you

If you are interested in applying to Customer Care Consultant at Digi Telecommunications, you must have the following lists bellow 

Qualifications

• Customer Obsessed.
• Eager and quick to learn.
• Able to empathize and prioritize customer needs.
• Confident – not afraid to interact with customers and be able to handle their needs even when they are irate.
• A creative problem solver – resourceful, positive, and always motivated in wanting to understand customer issues and to find ways to address/solve them.
• Action-orientated and self-disciplined.
• Able to demonstrate ownership in resolving challenging issues faced by customers.
• Good telephone etiquette – always polite, uses proper salutations & greetings, and is patient.
• Able to work in a fast pace and high-energy environment.
• Flexible in working hours – able to work different shifts, weekends & public holidays.
• Prepared to work at odd hours if needed.

Your merits

• Minimum SPM qualification with 1 -2 years working experience, especially in a call center/BPO/Customer environment will be advantageous. Fresh graduates are encouraged to apply!
• Excellent verbal and written skills in English and Bahasa Malaysia. Mandarin is an added advantage
• A fast learner of product knowledge and computer/telephony systems. Must be comfortable toggling between systems while giving the customer the best service possible
• Self-motivated, hands-on and independently working individual
• High in energy and absolutely loves communicating & solving customers' issues even the difficult ones  
• Strong team spirit and passion in wanting to solve the customers’ problems while delivering the best customer experience possible

How to apply

If you want to apply for this position, simply click the "Apply on employer site" button on this page. We will direct you to Digi Telecommunications’ official link for this vacancy. Make sure you have read all of the requirements mentioned above.